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Below we have answered the common questions we have been asked, if this does not answer your problem please contact us and we will respond, often immediately during working hours.

Who are we?
UKFrames is based in Manchester, United Kingdom and is a trading name for Combined Technical Services (UK) Limited.
Company Registration Number: 528833

For more information, please see the about us page.

Are the frames complete?
YES. All frames arrive complete, ready to hang on the wall or in smaller sizes, to stand or hang (a strut back) - THERE IS NO ASSEMBLY REQUIRED.

How are frames measured?
The 'size' is the size of the piece of glass which fits in it. So - if you wish to frame a A4 size print, please select an A4 size frame.

Do you have a minimum order?
In the Trade section we have a minimum order of £50 exc delivery. In the Retail section we have no minimum order.

What is your delivery charge?
For delivery information, please visit our Delivery page.

What is your typical delivery time?
For delivery information, please visit our Delivery page.

Do you deliver to any address?
YES. We deliver to business and home addresses throughout the UK and Republic of Ireland.

Do I get a discount on a large order?
Yes. Please see our discounts page by clicking here.

Spend 500 pounds and save 5%
Spend £1,000 pounds and save 10%
Spend £1,500 pounds and save 15%
Spend over £1,5000 - please e-mail us with your requirements.

When will my frames arrive?
All frames are made by us for immediate dispatch and are delivered by pallet throughout the UK. Frames are generally dispatched within 1-2 working days.

What is your privacy policy?
We do not retain any financial or credit card information you provide us. We do not share your information with any other parties.

Problems Ordering Online?
Please contact us. Please state your email address, and product required.

Where are your frames made?
All of our frames are made in UK by us.

Do you produce metal frames?
Unfortunately we do not produce metal frames at present.

Do you produce wooden frames?
All the frames displayed in the 'Wooden Frames' Section are made of real wood. The mouldings not displayed in this section are either MDF or Acrylic. If you are unsure in regards to a moulding, please contact us.

I can't see the size frame I need can you help?
YES. Please email on sales@ukframes.com or use our contact us page.

Do you have my item in stock?
All frames are made to order. We keep all of the moulding in stock and can therefore make the frame you require for immediate dispatch.

Does the frame have glass?
All our frames come with real glass.  If you would like crystal clear perspex glass with all your frames, please contact us.

What is your returns policy?
All picture frames are hand made to your specifications and due to this we do not accept returns. However, if your frames arrives in damaged condition, please contact us with photos of the damaged items. If only the real glass is damaged, we cannot resend just the glass on its own due to the high likeliness of it breaking again, but we can offer a partial refund for the glass or can send a replacement perspex glass at our own cost. Please note that with all deliveries, you are given 20 minutes to inspect the frames before signing the delivery note. The transporter will wait for 20 minutes to allow you to inspect the frames. If the POD is not signed as damaged, we are not able to consider any claims.

How accurate are the images displayed on the website?
All product photos displayed on our website are from a high resolution photographs. All images are presented in good faith but it is important to remember the graphical representation may not be to scale or represent the exact colour of the product. This is because all computer monitors have different graphic capability and therefore it is impossible to provide a 100% true represent of any image. On monitors even the angle you view the screen at will affect the colour of the image.
If the frame/mount colour is important, we can post a small off cut of the moulding for £2 or just £0.30 for mounts including postage.

Do you have a showroom?
Although you can see many of the products we sell in High Quality Framing and Department Stores, we do not have a physical showroom ourselves. We a are a true e-commerce company operating without conventional sales costs and pass these huge savings onto our customers.

If we haven't answered your question, please contact us.